General terms and conditions of the payment offers “FLOA Pay Later” and “FLOA 3X”

Effective August 6, 2024

The purpose of these general conditions is to define the conditions of the payment contract offers “FLOA Pay Later” and “FLOA 3x” made by FLOA, Société anonyme with capital of € 72,297,200.00, registered in the Bordeaux trade register under the number 434 130 423, whose head office is located at Bâtiment G7, 71 Rue Lucien Faure à Bordeaux (33300).

These payment offers allow certain Internet users, customers of the merchant website, to pay for their purchases within thirty (30) days following the order (“FLOA Pay Later”) or in three installments (“FLOA 3x”), with their credit card, with a repayment period never exceeding 2 months.

”FLOA Pay Later” and “FLOA 3x” constitute interest-free credit offers, repayable within two months, the monthly fees of which are less than or equal to 5.75 EUR on a monthly basis (amount subject to annual indexation according to article VII.3, §2, 3 ° of the Code of Economic Law (hereinafter, the “CDE”), based on the consumer price index).

In accordance with article VII.3, §2, 3 ° of the CDE, the rules of book VII of the CDE in terms of consumer credit, do not apply to this contract due to the absence of interest, the short duration of the credit and the insignificant charges which are collected under this contract.

1. Conditions relating to the borrower:

This contract is reserved for individuals (adult individuals) residing on the Belgian territory and using payment methods available by co-badged Visa - Bancontact DEBIT card or co-badged MasterCard – Bancontact DEBIT card or CREDIT card from the Visa / MasterCard network.

The card used shall not expire before the due date of the last instalment.

The payment offers are exclusively available for customers selected by FLOA and/or its partners.

Systematic authorization cards such as Electron or Maestro, e-cards, Indigo and American Express cards are not accepted.

2. Conclusion of the "3 X payment" contract:

After confirming the basket on the merchant website, the customer is redirected to the "Choice of payment method" page. In order to benefit from “FLOA Pay Later” or “FLOA 3x” for its order, the customer shall click on the ”FLOA Pay Later” or “FLOA 3x” button. The customer is then directed to the webpage related to the selected offer on which is displayed a detailed summary of its order, the amount of its instalment or each one of the 3 installments (depending on the selected offer), due dates of withdrawal and the associated insignificant charges. Before confirming its decision to enter into a payment contract with FLOA, the customer shall carefully reread the summary of its order and correct any errors therein.

When the customer chooses to pay for its order by "FLOA Pay Later" or “FLOA 3x” with its credit card, the customer must confirm this choice by the technique known as "double-click". That means that after having selected the mode "FLOA Pay Later” or “FLOA 3x" on the payment method page of the merchant website, the customer must first read these general conditions and then notify its electronic acceptance of this payment option and acceptance of these general conditions by checking the corresponding box, before clicking on the "validate" button.

The customer acknowledges that the "double click" associated with acknowledgment of having read the general conditions constitutes consent to contract and constitutes an irrevocable and unreserved acceptance of these general conditions.

FLOA will automatically archive the contract, and upon written request, the customer may have access to it.

By accepting these general conditions, the customer expressly authorizes direct debits to be made by FLOA and / or its service provider from the payment account to which its debit or credit card is linked.

Duration and charges of the “FLOA Pay Later” contract

The amount of the order shall be refund by the customer up to 14 or 30 days following the day of validation of the order.

The amount of insignificant charges (within the limits imposed by the CDE) collected under this contract will be mentioned in the detailed summary.

Duration and charges of the “FLOA 3x” contract

The maximum duration between the payment of the first installment and the last is 2 months. The customer's reimbursement schedule will begin on the day the order is confirmed and will be as follows:

1st instalment = the day the order is validated (hereinafter “D”);
R2 = 2nd instalment => R1 + 30 calendar days;
R3 = 3rd instalment => R2 + 30 calendar days.

The amount of insignificant charges (within the limits imposed by the CDE) collected under this contract will be mentioned in the detailed summary.

3. Formation of the contract:

FLOA reserves the right to grant or refuse the "FLOA Pay Later" or “FLOA 3x” within 14 calendar days of the customer’s request to subscribe to the offer. The "FLOA Pay Later" or “FLOA 3x” will be definitively granted by FLOA on the day on which the latter has informed the customer of its decision to grant it, that is to say the day of the order of the goods, after verification in particular of the absence of unpaid or payment incident on other accounts that the customer may have with FLOA, or entry in a payment incident file.

4. Execution of the contract:

By validating the request for "FLOA Pay Later" or “FLOA 3x”, the customer requests the immediate execution of the contract without waiting for the expiry of the withdrawal period as provided for in Article 5 below. If the customer exercises her/his right of withdrawal, the customer will be required to pay an amount proportional to the size of the financial service actually provided compared to all the services provided for in this contract.
In the case of default on customer’s part in repayments, FLOA may demand immediate repayment of the outstanding capital, plus any insignificant charges that may be due but not paid. FLOA may also ask you for compensation equal to no more than 8% of the capital due. If FLOA does not demand immediate repayment of the outstanding capital, it may demand, in addition to the payment of unpaid maturities, compensation equal to 8% of said maturities.
FLOA may give a mandate to any company of its choice within the framework of the management of monthly payment calls and / or their collection.

5. Withdrawal of acceptance:

: In accordance with article VI.58 of the CDE, after having accepted this contract, the customer can revoke her/his commitment by means of the attached detachable form, within 14 calendar days from of her/his acceptance of these general conditions, by returning by registered letter with AR this detachable form after having dated and signed it. This deadline is deemed to have been met if the notification was sent before the deadline expired.

In no case does the exercise of this right of withdrawal give rise to a recording on a file. This right is exercised without any penalties and with no need of giving any reason. Failure to exercise the right of withdrawal within the aforementioned period has the effect of making this contract irrevocable.

If the customer has exercised her/his right of withdrawal, the customer agrees to pay the sale directly to the merchant under the conditions and according to the terms stipulated in the General Conditions of Sale of the merchant website.

6. Order cancellation:

In the case of cancellation by the customer of her/his entire order from the merchant website, FLOA will (i) reimburse the bank card of the customer for the amount of installments already debited and (ii) cancel future installments, where applicable. The customer will also be refunded for insignificant charges. In the event of partial cancellation of her/his order with the merchant website, FLOA (i) will reimburse the bank card of the customer for the amount possibly overpaid, i.e. the difference between the amount of the canceled order and the amount of the instalments already paid and (ii) will cancel future instalment debits, where applicable. But in this case, the customer will not be reimbursed for the insignificant charges.

7. Borrower information:

Any information may, in connection with the conclusion or execution hereof, be sent to the customer by FLOA, electronically.

8. Proof:

The Parties agree that, unless proved otherwise, any data, file, recording or any transaction received and / or stored on the merchant website or on any other computer or electronic medium of FLOA and merchant, in particular from transaction screens; as well as their reproduction on any other medium, constitute proof of all transactions between the customer and FLOA.

9. Data protection:

: The information collected under this contract is mandatory for the study of the customer’s request. In order to know the processing made by FLOA, the customer is invited to consult our “privacy policy”: Privacy policy here

10. Consumption - Mediation:

Should the customer have any questions, the customer may contact the customer service by:

email: contactbe@floa.com;
phone: +32 262 08104.

If answers given do not seem to be satisfactory, the customer can send a written complaint:

by mail to the consumer service: FLOAPAY – FLOA Bank Bâtiment G7 71 rue Lucien Faure, 33000 BORDEAUX France
by email to complaintsfloabe@floa.com.

Should the parties fail to find an agreement, the customer can contact the ombudsman of:

The French Médiation of the ASF (Association française des Sociétés Financières)

by mail at: Monsieur le Médiateur de l’ASF, 75854 PARIS CEDEX 17, France
by email at: mediateur@asf-france.com
by FIN-NET (financial dispute resolution network) form at: form available here.

11. Miscellaneous conditions:

By express agreement, this offer constitutes for the lender a promissory note transferable by simple endorsement. The claim inherent in this offer is subject to securitization. In such a case, the lender may be able able at any time to transfer the recovery of his debt in whole or in part to a credit institution or to the Caisse des Dépôts et Consignations, to do so, the borrowers must be informed by simple letter.

As part of any communication between the customer and FLOA, FLOA undertakes to communicate with the customer in French.

In the event that one or more clauses of these General Conditions become void following a change in legislation or by a court decision, this can in no way affect the validity of the other clauses, which will remain applicable.

12. Supervisory authority:

FLOA is a credit institution under French law approved by the Prudential Control and Resolution Authority - whose head office is located at 4 Place de Budapest CS 92459, 75436 Paris - and authorized to exercise its activities in Belgium by virtue of the freedom to provide services, in accordance with Article 313 of the Law of 25 April 2014 on the status and supervision of credit institutions and brokerage firms.

13. Applicable law:

these general conditions are subject to Belgian law. Any dispute related to these general conditions is the sole jurisdiction of the Belgian courts and tribunals.

"FLOA Pay Later" or “FLOA 3x” WITHDRAWAL SLIP

"FLOA Pay Later" or “FLOA 3x” WITHDRAWAL SLIP

To be returned only if you wish to withdraw from this offer at the latest within fourteen calendar days of your acceptance, by registered letter with acknowledgment of receipt to: FLOAPAY Belgique 36 rue de Messines 59686 Lille CEDEX 9 FRANCE. This withdrawal is only valid if it is sent before the expiration of the time limits mentioned in the article "withdrawal of acceptance" above, legibly and perfectly completed. I, the undersigned,………….…………………………………………………born on……………………..living at………………………………………..(city and zipcode) declares to renounce to the credit offer………………………………..(name of the offer) of ………..…………… Euros of FLOA that I had accepted on ………………………….(subscription date) for the acquisition of …………………………………… (product), Order Number ………………………………………., on the following merchant website…………………………………………….